Grafton Shoppingworld has a number of services to assist you while shopping at our centre. For more information a member of our Centre Management Team can be contacted on (02) 6642 7770 or email


Centre Management Office – Customer Service

Our Centre Management Office is conveniently located in the centre of Grafton Shoppingworld where our friendly staff can assist you with store directions, lost property, equipment hire and tourist information.

Parents Room

Two state of the art Parents Rooms have been provided for parents and guardians to take care of their children while shopping at Grafton Shoppingworld. The main centre Parents Room is located opposite the toilet facilities on the Upper Level and the second Parents Room is located at the centre end of ‘The Link’ through to Prince Street.

Disabled Facilities & Mobility Services

Grafton Shoppingworld has a lift located on the Lower Level, Duke Street car park entrance, providing easy access to the Upper Level centre. There are disabled bathrooms located in the main centre toilet facilities on the Upper Level and also in the toilet facilities located at the shopping centre end of ‘The Link’ through to Prince Street. To ensure your shopping experience is comfortable, Grafton Shoppingworld offers customers complimentary wheelchair hire. To ensure availability, bookings should be made in advance by contacting the Centre Management office on (02) 6642 7770.

Information Desk

From time to time during Holiday periods or on Special occasions we will have a manned Information desk where our friendly staff are at your service. They are happy to assist with directions, retailer information, lost property, transport information and more.